Shipping, Return & Cancellation Policy

At Granos, we aim to make your shopping experience smooth and worry-free. Whether it’s the prompt delivery of your order or an easy return process, your satisfaction is our top priority. Below are the details of our shipping and return policies to give you complete confidence in shopping with us.

Shipping Policy

1. Fast and Reliable Shipping
- Orders are processed and shipped within 1-2 business days of confirmation.
- Delivery typically takes 3-7 business days, depending on your location.

2. Careful Packaging
- Your order will be securely packed in recyclable materials and sturdy cardboard
- courier boxes to ensure it arrives in perfect condition.

3. Shipping Charges
- Free shipping on orders above ₹300.
- A nominal shipping fee of ₹60 will apply for orders below this amount, calculated at checkout.

4. Order Tracking
- You will receive a tracking link via email once your order has been shipped, allowing you to monitor its journey to your doorstep.

Return Policy

1. Hassle-Free Returns
- If you’re not satisfied with your purchase, you may return the product within 3 days of receiving it.

2. Eligibility for Returns
- Items must be unused, in their original packaging, and accompanied by proof of purchase.
- For food safety reasons, opened packages are not eligible for returns.

3. How to Initiate a Return
- Email us at care@granosindia.com or call us at 7696677488 with your order details.
- Our team will guide you through the return process and pickups will be arranged from your doorstep.

4. Refund Process
- Once we receive and inspect your return, your refund will be processed within 5-7 business days to your original payment method.

Cancellation Policy

1. Cancellations can only be done if the shipping has not been initiated

2. You can contact us at care@granosindia.com for any cancellations with OrderID and reasons for cancellations

3. Our team will review the email and update you on the status

Damaged or Incorrect Items

- If your order arrives damaged or includes an incorrect item, contact us within 48 hours of delivery. We’ll arrange for a replacement or issue a refund promptly.

Customer Support

For any questions, concerns, or assistance, feel free to reach out to us at:

  • Email: care@granosindia.com
  • Phone: 7696677488

Shop with Confidence

At Granos, we stand behind the quality of our products and the service we provide. Trust us to deliver excellence, every time you shop with us.